Plumbers & HVAC Contractors:
Every Call Answered. Every Job Captured.

ScaleOps-AI was started in 2022 by two sisters, Lydia and Maggy. Lydia spent 20 years in enterprise operations at Dell, Microsoft, and HP before becoming a Senior Operations Consultant who helped more than 100 Canadian small businesses adopt technology and improve their operations. Maggy's background is in marketing automation, social media management, and customer journey design. We built ScaleOps-AI after one of Lydia's former clients called frustrated. He had an expensive system in place that his team was too busy to use. He was still missing calls, losing leads, and receiving poor reviews because of slow follow-up. That conversation led directly to what we built. We are not a software company. We are an operations team that runs a fully managed revenue recovery system on behalf of trade businesses. Our clients do not log into dashboards or manage platforms. They receive a monthly report showing what their business kept that month because we were running in the background. That original client still uses ScaleOps-AI today. We are based in British Columbia, Canada, and serve trade contractors across Canada and the United States.

ScaleOps-AI is a fully managed revenue recovery operation for plumbers, HVAC contractors, and trade businesses across Canada and the United States. We identify where revenue is leaving your business through unanswered calls, unresponded inquiries, and stalled quotes, then we close every one of those gaps on your behalf. You do not log into software. You do not manage a system. You receive a monthly report showing what we recovered. We are based in Richmond, BC and serve contractors across Canada and the United States. For search purposes: we provide AI answering service for contractors, missed call response, automated follow-up, and 24/7 call coverage for plumbers and HVAC contractors in BC, Alberta, Ontario, and across North America.

Most contractor software platforms — booking tools, CRMs, and scheduling systems — are tools you configure and manage yourself. You log in, you update records, you follow up manually, and you troubleshoot when something breaks. ScaleOps-AI is not software. It is a fully managed operation we run on your behalf. We set everything up, operate it every day, and send you a plain-English Revenue Recovery Report every month. You never log into anything or troubleshoot anything. Our operation is also built specifically for trade contractors, not adapted from a generic template designed for any business. We understand the difference between a plumbing emergency call at 11pm and a routine quote request on a Tuesday morning, and every part of our system is built around how trade businesses actually work. We are also a local BC company, which means you have a real local team you can actually call — not a support ticket sent to a platform overseas.

Most clients are fully live within 2 business days of their onboarding call. Day 1 is used to configure your AI voice system, set up your dedicated business number, and build your follow-up sequences. Day 2 is go-live. We monitor your system actively in the first 48 hours to ensure everything is running correctly before leaving it to operate automatically.

When a call goes unanswered, two things happen immediately: an automatic SMS text-back is sent to the caller within 60 seconds acknowledging their call and asking how we can help, and the inquiry is logged in your account for your monthly report. The message is personalised to your trade and designed to keep the caller engaged rather than letting them move on to a competitor. Research shows that 85 percent of callers who do not reach a business on the first attempt will call a competitor. Our system prevents that from happening.

ScaleOps-AI plans start at $397 USD per month for solo operators and go up to $797 USD per month for larger operations, with a one-time setup fee of $500 to $1,000 USD. This is significantly less than hiring a part-time receptionist at $1,800 to $2,800 USD per month, and covers 24/7 service including evenings, weekends, and statutory holidays. For context, a plumber missing 8 calls per week at $650 average job value is losing approximately $11,000 to $14,000 USD per month in potential revenue. ScaleOps-AI costs a fraction of that to recover the majority of it.

No technical knowledge is required and you do not need any existing software. ScaleOps-AI is a fully managed service. We handle all technical setup and daily operation. You receive a dedicated business phone number, an onboarding call, and a Monthly Revenue Recovery Report. That is the full extent of your involvement unless you want to be more hands-on.

Yes. HVAC contractors are one of our two primary target industries alongside plumbing businesses. HVAC companies face a specific challenge: call volume spikes dramatically during summer heat waves and winter heating failures, exactly when staff are most overloaded and most likely to miss calls. An unanswered call for a furnace replacement in January can be worth $6,000 to $15,000. Our system handles peak-season volume without any staffing changes and automatically follows up on estimates sent during busy periods. We serve HVAC contractors across British Columbia, Alberta, Ontario, and throughout Canada and the United States.

ScaleOps-AI serves plumbers, HVAC contractors, and trade businesses across Canada and the United States. While our team is based in Richmond, British Columbia, our fully managed AI response system operates remotely and can be deployed for any contractor in any province or state within 2 business days. We have particular experience with BC and Alberta contractors and are actively expanding across Ontario, Quebec, and Atlantic Canada. US contractors in any state are welcome. Contact us to confirm setup for your specific location.